Return & Refund Policy

Last Updated: October 31, 2026

This Return & Refund Policy governs returns, exchanges and refund requests for all purchases made on hazellane.us.

1. Return Eligibility

You may request a return within 30 calendar days from the date you receive your item. To qualify for return:

The product must be unused, unwashed, undamaged and in original condition with all original packaging and tags attached.
Customized, personalized, clearance and final-sale items are NOT eligible for return or refund unless the item arrives defective or wrong.

2. How to Start a Return Request

Before sending items back, you must contact our customer support at support@hazellane.us to get a return authorization number (RA number). Please include your order number and reason for return in your message. Returns sent without RA number may be rejected.

3. Return Shipping Cost

If the return is due to our error: wrong item, defective product, damaged on arrival — we will cover the return shipping cost and reshipping cost.
If you return for personal reasons (change of mind, size issue, not as expected), you are responsible for return shipping fees. Original shipping charges are non-refundable.

4. Refund Process

Once we receive and inspect your returned item and confirm it meets return conditions, we will process your refund to your original payment method within 5–10 business days. Refund arrival time depends on your payment provider’s processing speed.

5. Damaged, Defective or Incorrect Items

If you receive damaged, defective or incorrect goods, please take clear photos and contact us within 7 calendar days after delivery. We can offer options: refund, partial refund or replacement, based on your preference and situation.

6. Cancellation

Orders can be cancelled only before shipment. Once the package has been shipped, cancellation is not available and you will need to follow the return procedure after receiving the goods.

7. Non-Refundable Cases

Items returned damaged, missing parts, used, washed or without original packaging will not be accepted for refund. We will ship the item back to you at your cost or discard it upon your instruction.