Shipping policy

Last Updated: October 31, 2026

Thank you for shopping at Hazellane. This Shipping Policy describes our shipping process, delivery times, shipping fees and related terms for orders placed on hazellane.us.

1. Shipping Location

We ship products within the United States. We currently do not ship internationally.

2. Order Processing Time

All orders will be processed within 1–3 business days (Monday – Friday, excluding weekends and holidays). Our business hours are 9:00 AM – 5:00 PM Central Time. Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Time

After your order is shipped out, standard shipping typically takes 5–8 business days for delivery. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays or other unexpected events.

4. Shipping Fees

Shipping cost will be displayed at checkout before you complete payment. We may offer free shipping promotions from time to time. Free shipping terms will be stated clearly on the product page or checkout page during the promotion period.

5. Shipping Confirmation & Tracking

Once your package is shipped, we will send a shipping confirmation email containing your tracking number and tracking link to your registered email address.

6. Undeliverable, Returned or Lost Packages

If a package is returned to us due to incorrect address, recipient refusal or failed delivery attempts, the customer is responsible for the original shipping cost and any reshipping fee.
If the tracking shows the package is lost in transit, please contact us within 15 days after the last tracking update. We will work with the carrier to file an investigation.

7. Address Responsibility

Please double-check your shipping address before submitting your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by you.